What an AI virtual employee can do for a small business
Missed calls and slow replies cost small businesses enquiries. M3DS AI sets up AI receptionists and AI virtual employees for small businesses in Australia and Southeast Asia, including Singapore, Malaysia, Indonesia, the Philippines, Thailand and Vietnam.
What is an AI virtual employee?
Think of it as a digital staff member. It can answer phone calls, reply to messages, book appointments, qualify customers and send follow-ups. It works day and night and can help many customers at the same time, so your team can focus on the work that matters most. You agree which tasks it handles and how a customer can still reach a person.
One system across your channels
The AI virtual employee works across voice calls, SMS, WhatsApp, email and web chat. It can:
- Answer calls, including after hours and on weekends
- Book appointments in Google Calendar or Microsoft Calendar
- Ask the right questions to find out which callers are ready to buy
- Pass important calls to the right person on your team
- Send SMS and email follow-ups after quotes, enquiries or missed appointments
- Save leads and conversations into the customer system you already use
- Talk with customers in English, Bahasa Indonesia and other languages
It takes action, not just answers
This is what people mean by agentic AI. A typical call goes like this:
- A customer calls
- The AI answers and asks what they need
- It checks the calendar and books an appointment
- It sends a confirmation message
- It saves the lead into the CRM
Common jobs it does
- AI receptionist: answers calls when your team is busy
- AI sales assistant: qualifies leads and books appointments
- AI customer support: answers common questions about prices, hours, services and location
- AI booking assistant: books, confirms, changes and reminds customers about appointments
- AI payment reminder assistant: politely reminds customers about unpaid invoices or upcoming payments
Packages and how to start
Packages start with the Starter AI Receptionist and the Growth AI Assistant, with a one-time setup fee and monthly support, priced in USD on the pricing page. Usage and third-party costs are confirmed in your quote.
To start, book a free call. You then get a written quote that lists the setup fee, monthly support, and any call or message charges.