AI and IT services for Australian small businesses
Remote delivery for small and medium businesses across Australia: AI reception and automation, websites with hosting and care, SEO, dashboards, cloud and ITSM consulting. Published prices are in USD, and every enquiry is a free call then a written quote.
What M3DS AI does for Australian small businesses
M3DS AI helps small and medium businesses across Australia with AI virtual employees that answer calls and messages, AI and workflow automation, OpenClaw and Hermes installation, business websites with hosting and care, SEO and AI search, custom dashboards, cloud and DevOps, and ITSM consulting for Freshservice, HaloITSM, Jira Service Management and ServiceNow. Delivery is remote. Published prices are in US dollars on the pricing page, and every enquiry is a free call followed by a written quote. The work is backed by 24+ years of enterprise IT experience across infrastructure, networking and operations.
- AI reception, automation and installed agents
- Websites, hosting and care, SEO and AI search
- Dashboards, cloud and service desk implementation
- Free call, then a written quote in USD
Remote delivery in Australian business hours
Work is delivered remotely for businesses across Australia, in capital cities and regional towns. Workshops are booked in your local business hours. Australia is not one time zone. Perth stays on UTC+8. Darwin stays on UTC+9:30. Adelaide is on UTC+9:30 and moves to UTC+10:30 during daylight saving. Brisbane stays on UTC+10. Sydney, Melbourne, Hobart and Canberra are on UTC+10 and move to UTC+11 during daylight saving. We place the live session in the overlap with your team, and we write up notes so a decision made on a call is still there the next morning. The same remote model is used for Singapore, Malaysia, Indonesia, the Philippines and Thailand. This site does not list an Australian street address, phone number or office.
- Workshops in your local business hours
- Notes written up after the session
- Capital cities and regional towns
- Same remote model as our Southeast Asia work
AI virtual employees for calls and messages
An AI virtual employee takes the calls and messages a small team cannot sit on all day. The published scope covers phone answering, appointment booking, sorting customer enquiries, and SMS, WhatsApp and email follow-up, with connections to the customer list and calendar you already use. You agree which tasks it handles, and how a customer can still reach a person, before anything is switched on. That is the practical fit for a small business that wants an AI receptionist in Australia.
- Phone answering and appointment booking
- SMS, WhatsApp and email follow-up
- Connections to your customer list and calendar
- A person still available for the calls you choose
Workflow automation, OpenClaw and Hermes
Less everyday admin is the usual starting point: less copying between systems, fewer repeated tasks, and help replying to customers where that saves time. AI automation consulting goes further into ticket triage, knowledge retrieval, reporting summaries and workflows between the tools you already run. When you want the software installed, we install and configure OpenClaw or Hermes and set up agents for the jobs you agree. The install has published one-time fees in USD. A larger job gets a written quote.
- A small starting point for repeated admin
- Triage, knowledge search and reporting summaries
- OpenClaw or Hermes installed for agreed jobs
- Published install fees, or a written quote for a larger job
Websites, hosting and care, SEO and AI search
A business website shows what you do, works on phones and makes your contact details easy to find. Website builds are one-time fees in USD. Hosting and care is optional and monthly: managed hosting, SSL, uptime monitoring, backups, security and software updates, and small content edits. Care Plus adds more monthly edit time, priority support, and a monthly performance and SEO health check. Security setup sits inside hosting and care, and there is no separate published security-audit package. SEO and AI search starts with a review of the site, then the search and listing changes you agree to make, including help for local customers to find you. Website and enquiry follow-up connects the site to a short enquiry form and a follow-up process the team can run. A small business in Brisbane, Sydney, Melbourne, Perth, Adelaide or a regional town gets that work remotely. The quote lists the pages, the content you need to supply, and any monthly care.
- One-time website build, priced in USD
- Optional monthly hosting and care
- SEO and AI search scoped after a review
- Enquiry follow-up so new leads stay in one place
Dashboards, cloud and DevOps
Custom dashboards put sales, marketing and financial numbers in one set of charts and reports, so an owner can see what needs attention without hunting through spreadsheets. The fields and definitions are agreed before the charts are built. Cloud infrastructure and DevOps is project work for teams whose hosting, deployments or monitoring need a documented setup: architecture, migration, CI/CD, reliability and cost control. Monthly website hosting and care stays on the website page, with its own fee.
- Sales, marketing and financial numbers in one view
- Definitions agreed before the charts
- Cloud architecture, migration and deployment
- Monitoring and cost control, documented
ITSM consulting and the tools we support
ITSM consulting covers tool selection, service desk implementation, ITIL 4 process design and practical automation for a growing team. The tools we implement are Freshservice, HaloITSM, Jira Service Management and ServiceNow. M3DS AI is vendor-neutral and does not resell licences, so the recommendation is based on fit. Published comparisons walk through the trade-offs: ServiceNow vs Freshservice, HaloITSM vs Freshservice, Jira Service Management vs ServiceNow and ServiceNow alternatives for SMBs. There is no catalogue starter fee for ITSM work, because scope varies with team size and tooling. You still get a written quote in US dollars before anything starts. Vendor licences are separate, and the quote says so.
- Freshservice, HaloITSM, Jira Service Management and ServiceNow
- Vendor-neutral, with no licence resale
- ITIL 4 routines a small team can run
- Written quote in USD, with licences listed separately
Pricing, and how an enquiry works
Published prices are in US dollars on the pricing page. Where a service has a listed fee, that page shows the regular price and the current price. Every enquiry follows the same path. You book a free call and say what you need. You then get a written quote that lists the work, the delivery date, the price and any extra or ongoing costs. Sending an enquiry does not create an order or a charge. Work starts after you agree to the quote. We reply in under two hours.
- Prices published in USD
- Free call before any quote
- Written quote before any work
- No charge for sending an enquiry
Questions People Ask
Do you work with Australian businesses?
Yes. M3DS AI serves small and medium businesses across Australia remotely, including Sydney, Melbourne, Brisbane, Perth, Adelaide and regional towns. Workshops are booked in your local business hours. This site does not list an Australian street address, phone number or office.
What time zone do you work to?
Australia spans several time zones, and New South Wales, Victoria, Tasmania, South Australia and the Australian Capital Territory observe daylight saving. We book workshops in your local business hours and place the live session in the overlap with your team. Notes are written up afterwards. Delivery stays remote, in the same way we work with teams in Singapore, Malaysia, Indonesia, the Philippines and Thailand.
What currency are prices in?
Published prices are in US dollars (USD) on the pricing page. The written quote confirms the amount, and any tax, before you commit.
Which ITSM tools do you support?
Freshservice, HaloITSM, Jira Service Management and ServiceNow. M3DS AI is vendor-neutral and does not resell licences. Tool selection, implementation and ITIL 4 process design are scoped in a written quote.
Can you build a small business website with SEO and hosting?
Yes. Business websites are one-time fees in USD. Hosting and care is optional and monthly, and SEO and AI search is scoped as its own piece of work. A business in Brisbane, or elsewhere in Australia, gets the same remote delivery. The quote confirms the pages, the search work and any monthly care.
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Need this implemented cleanly?
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